Refund policy

Everything in this store is made to order for you, so please read this before you buy.

Change of mind

Because each item is made for your order, we can't accept returns or exchanges for change of mind. That includes ordering the wrong size, so please check the size guide on the product page before you order.

Damaged, faulty or wrong items

If anything arrives damaged, faulty, not as described or not what you ordered, email us at hello@notld.shop within 30 days of delivery. Include your order number and a photo of the problem. We'll send you a replacement or give you a full refund. In most cases a photo is all we need, so you won't have to post anything back. If we do need the item back, we'll tell you how and cover the postage.

Cancellations

Orders go into production quickly. If you need to cancel, email us as soon as possible. We can cancel and fully refund any order that hasn't gone into production yet. Once an item has been made, we can't cancel it.

How refunds are paid

Refunds go back to the card or payment method you used, in the currency you paid in. Once we've approved a refund it usually takes 5 to 10 business days to reach your account, depending on your bank.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law or the consumer laws of your country. Where those laws give you more, they apply.